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Mark Howson
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Name
Mark Howson
Retail Technical Managerial Specialist for Telefónica
 
Bio
Mark Howson is a Retail Technical Managerial Specialist (or O2 Guru) for Telefónica, working by the sea in Scarborough, UK. He's in charge of helping resolve customers technical problems and supporting staff training and development, whilst working with a team of managers to ensure great sales performance.

Mark has visited Madrid to discuss the future of technology and safety at TEDxTelefónica, worked with schools to produce a program helping children understand more about technology and retail and is now working on a website to provide job skills.
 
Location
Scarborough, UK
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Experience
 
 
company
Telefónica UK Ltd
 
Role
Retail Technical Managerial Specialist (O2 Guru)
 
From
June 2011 - Present
 
Description
My primary job responsibilities are to support colleagues in understanding the soft skills they need to do a great job, whilst training them in new propositions in a fast paced environment. I am additionally responsible for assisting in driving in-store sales and service performance against challenging targets and delivering a consistently great in-store experience that turns our customers into fans.
 
Location
Scarborough, UK
Company
Nationwide Building Society
Role
Customer Representative
From
May 2010 - June 2011
Description
Full time Customer Representative for the world’s largest building society. Exceeded sales targets significantly in all quarters to date. Handled large amounts of cash and balanced a till, complying with society and FSA regulations in doing so. Understood and followed the Treating Customers Fairly procedures. Adhered to security, money laundering and fraud prevention protocols at all times. Resolved complaints in branch, over the phone and by post.
Location
Scarborough, UK
Company
Three
Role
Sales Associate
From
October 2009 - May 2010
Description
Part time Sales Associate for UK’s biggest 3G network. Was responsible for selling to and supporting a variety of on network customers of different ages and technical aptitudes. Met or exceeded sales targets and was never below store average for percentage of total sales measured across four key productivity indicators.
Location
Scarborough, UK
Company
McDonald's Europe Ltd.
Role
Crew Member
From
July 2009 - December 2009
Description
Flexible hours Crew Member for leading international fast food brand. Worked as part of a team to deliver and serve foods to company standards with the quality, speed and convenience consumers have came to expect from the McDonald's brand.

On the counter, consistently met or exceeded hourly sales targets, complying with up-sells and cross-sells as required to encourage higher per transaction spend. Correctly identified the appropriate amounts of change to be provided to each customer, and dealt with complaints quickly and efficiently.
Location
Scarborough, UK
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Education
 
 
College
Askham Bryan College
 
Degree
LAO Certificate in Principles of Business and Administration
 
From
June 2012 - November 2012
 
Description
Units studied covered 'personal responsibilities and working in a business environment', 'providing administrative services', 'managing information and producing documents', 'supporting change in a business environment' and 'supporting business events'.
 
Location
Distance Learning, UK
Secondary School
Scalby School
Degree
12 A* to B GCSEs
From
September 2004 - June 2009
Description
Stage managed two major productions for the Drama department, drawing on my knowledge to manage a small team of students and ensure the successful running of shows at professional theatres. Additionally stage managed multiple smaller productions and events on site. Trained members of the team in various stage management and technical theatre skills.
Location
Scarborough, UK
school
Newby and Scalby Primary School
From
September 2001 - June 2004
 
Contact
 
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